What Makes Us Different

The Top 10 Reasons why you need to choose Hunter Express:

 

1. Our owners, executive team and senior management are all hands on in the business

Hunter Express is a large, very successful organisation and we believe one of the main reasons for that success is that the owners, executive team and senior management are all heavily involved in the operation of the business.  We have a “hands on” culture so its not unusual for the owners to take bookings, work on the dock and do deliveries during peak periods.  No other national carrier does this.

 

Having a flat management structure means the top people are very close to the staff at the coal face and this provides fantastic opportunities for decision makers to understand who the Hunter Express customers are, what there needs are, and how to meet them in practical ways.

 

We focus on the constant and never ending improvement of our business, which means we are a highly compelling alternative in the marketplace.  It also means we are more innovative in both the services we offer and the manner we deliver them.

 

We are a proactive carrier with high performance KPI’s

We are always proactive in our business, not reactive.  We will always update our customers when there are issues that might affect delivery. We pride ourselves on great communication.  In a service industry, things will go wrong from time to time, however we will always let you know if something does no go according to plan.

 

We also pride ourselves on consistently achieving an on time delivery performance target over 99%.

 

2. We are more flexible than our competitors, more personal and we care

We value our relationships with our customers; we will not treat you like a number.

 

We will be the first to tell you that we are not perfect. We will make mistakes and not all deliveries will run smoothly. This doesn't mean we don't care. We will do everything possible to ensure your experiences with us are rewarding.

 

Our people are some of the most experienced and dynamic in the industry. We attract drivers and staff who are passionate about delivering value for their customers. We love challenges and will rise to the occasion whenever possible.

 

We will always strive to exceed the expectations of our customers as we value our relationships with them.

 

We believe in the values of flexibility, determination, consistency, dependability and loyalty.

 

Do you need something special?  Do you have an unusual requirement? 

 

We are here to help.

Contact us

Download Special Handling Request (SHR) form

 

3. We will provide you a Client Services Manager

Corporate clients will enjoy the benefit of a large client services department.  Our experienced account managers are there to support you and act as a resource on a day-to-day basis.  This is a service normally only provided to large customers by our competitors.

 

We recognize the value of looking after our customers in a professional yet personal manner.

 

Ask for your Client Services Manager

 

4. We offer a fantastic loyalty program

We value loyalty above all else. 

For every dollar you spend with us, you will accumulate Rewards Points which you can then use to redeem a whole range of products, including movie tickets, wine, and gift vouchers.

 

There’s more….

Simply book 100 local same day courier or taxi truck jobs and we will provide you an instant reward of a FREE double movie pass, or a free bottle of quality wine.

 

We believe we are the first national express carrier to introduce such a programme of value adding.

 

Download a Premium Partners brochure

Download a Premium Partners Rewards catalogue and redemption form

Contact Premium Partner Rewards

 

6. We offer a complete supply chain solution: 3PL

We can provide our customers with a complete end-to-end solution, from 3PL, inventory management, storage, and order fulfillment right through to distribution and delivery.

 

We offer you more options and choices than our competitors.

 

Ask us how we can save you money and improve efficiency.

 

7. We specialize in supporting small to medium sized business

We are the champions of small to medium sized business.  Our favourite occupation is turning small and medium sized businesses in to large ones!

 

We offer small business access to the same deep discount rates that traditionally large companies only enjoy.  Use the Quick Quote function on the Home Page for an instant quote.  Our best rates are always online.

 

We specialize in private address deliveries.

 

We consider ourselves to be an extension of your business and we strive to impress both you and your customer.

 

We are more than happy to accept bookings from private individuals and once off shipments.

 

8. Instant online services: Get started in seconds

You don’t need an account to use us.  Although if you would prefer an account, it’s available for you as well, just ask for a sales representative.

 

Everything you need to book and manage your courier requirements is available to you on this website.

 

You can create an account online in seconds, or you can book once off shipments at the same low rate.

 

9. We are financially strong

Our company boasts very little debt.  This is because we reinvest over 90% of our profits back into our businesses, into new depots, new equipment, new technology.

 

We also have company owned depots and freight terminals.

 

10. We are a family owned and run business

We believe our core values provide us a unique market advantage, as most of our competitors are publicly owned and beholden to shareholders and unions.

 

Read more about who we are at our core, our Core Values

 

Our Mission is to provide more value than any of our competitors.

 

We have an immovable belief in our own potential and our core values.  We have no doubt in our ability to grow our business, provide more value for our customers, and outpace our competitors.   It is this inner strength that enables us to turn challenges into massive wins and also makes us an unstoppable force in the logistics industry.

 

H          onesty

U          nderstanding

N          ever ending improvement

T           ime critical

E           volving

R          ewards