Service Alerts

Our website will be offline for bookings and track and trace functions during a planned system maintenance for Saturday 05/01/19 during the hours 08:00am and 11:00pm

Hunter Express Closure 25/12/18 - 2/1/19
Hunter Express will be temporarily be closing our doors and will be resuming operations from January 2nd 2019.

IMPORTANT - WA Train derailment - Service impact notification
There has been a trail derailment over the weekend inbound into WA. This event will result in a significant delay to all freight despatched Ex QLD, NSW & VIC on the dates noted below. VIC - Despatched 14th-17th August (Tue-Fri) NSW - Despatched 14th-17th August (Tue-Fri) QLD - Despatched 13th -16th August (Mon-Thu) SA - No impact (Freight sent via Road) At this stage, Pacific national are anticipating that these containers will not be available for unload Friday 24th August, likely delivery Monday. In summary, assume a one week delay on delivery for these containers. Furthermore, services ex VIC will not be operating tomorrow evening, resulting in delays to freight despatched 20th-21st August (Mon-Tue). At this stage, expect a 3-4 day delay on these containers. The leadership team will be working on solutions to keep the customers informed of this incident in order to keep query volumes to a minimum. More updates will be provided once received.

Peak Period Planning As we all gear up to the heaviest time of the year in transport, Hunter Express wants to help you plan your schedule – while helping us plan ours. As most of you will be aware, from late September freight volumes increase consistently right up until the week before Christmas. This is industry standard and happens in all locations to all customers. While some industries may be immune to the increase in trade, they will still be effected as the large majority of companies do increase. Hunter Express Shipment Volumes Increase over Christmas October 25% Increase on average shipment volumes November 47% Increase on average shipment volumes December 72% Increase on average shipment volumes During these three months, you will experience • Longer than currently advertised transit times • Increase in wait times for telephone bookings and enquiries • Longer deliver windows and service for Courier bookings and Taxi Truck services While we sincerely wish we didn’t have to advise you of the above, it wouldn’t be very practical to just ignore the problem and expect all of our customer to just “understand that its Christmas”. As we are being open and transparent with you, our customer, we suggest that you do the same with yours. We would encourage you to use the above information to communicate to your clients and receivers that they may experience some of these issues, that it is normal and to be expected. If they don’t have any issues, they will be happy – while if they do, they will be expecting it. If done correctly, you will experience lower call / enquiry volumes thus allowing you to focus on the business during the busiest time of year. On the next page, we have put together a small questionnaire we are asking our customers to complete. The information will be used to ensure we are resourcing up in the right areas so that client demands are met in the most efficient way possible. We do not expect the information to be perfect, as like our business, demand is hard to plan for. Copy and Paste Link to Peak Period Planning Form: or form can be found on our Home Page - Getting Started - Need a Form page. Please return all questionnaires via email [email protected] or fax 02 9794 8062

Villawood Depot Collection Hours
Villawood Depot Collection Hours MONDAY TO FRIDAY 10AM – 7PM SATURDAY ONLY 7AM – 9AM

Updated Surcharges Schedule
We have updated our Surcharges Schedule, effective 1 February 2017. Please go to for details and to download a copy.

We have recently upgraded our member’s area via our webpage. This improvement gives greater transparency to our clients and their customers. The new portal has a fresh new layout, making for a smoother experience whilst navigating through a booking, or utilising one of the great new services available. One new function is the ability to access the cubing images from our state of the art cubing and measuring systems. These have been of great benefit to both our clients, and their customers, as they provide absolute certainty to the weighing, measuring and invoicing process. As with all upgrades there will be changes that will need tweaking, but overall we have had great feedback on the portal. To be sure our clients have the best systems to work with, please email any feedback to [email protected]

In our ongoing pursuit for greater customer satisfaction we have marked another upgrade off our checklist, that being the national upgrade of our telephony system. The new system allows for greater coverage regardless of where our staff are located around the country. With all new technology comes the settling in period, staff are currently being up-skilled to use the system, and training with other internal systems is ongoing. The obvious benefit is the greatly reduced waiting times for our customers and their clients, which is in line with our company vision of supporting our customer’s brands. If you have any feedback or questions on the new system email us at [email protected]

Another major investment has been made by the Hunter group, this time with an upgrade to the conveyor system in our Dandenong South depot. This upgrade has had a number of benefits from the outset, greater scanning capability and transparency of all freight run through the system, processing a greater number of items throughout each shift, and the ability to scan and photograph larger and oddly shaped items. These images are now available to our clients via our new online portal. Overall this gives our customers greater access and peace of mind when sending their freight through Hunter Express. These benefits are sure to have a flow on effect to their customers as well.

Hunter Express is going GREEN.
It is part of the Hunter Express vision to give back to our industry, our community and in its own small way make the world a better place. We are very conscious of protecting our planet and the impact logistics companies in Australia have on our environment. We already have an active recycling programme in all our sites nationally. In addition, we are lifting our game with a commitment to SOLAR power and LED lighting within our warehouses. This year we are undertaking a major solar panel programme roll out at 5 of our largest depots. These solar panels will help reduce not only our electricity bills by 40% but also our carbon footprint by almost 1000 tonnes of Co2 per annum. We are very proud to take on this initiative and playing a part in creating a cleaner future for generations to come.

Updated Zone Guide
Effective 1 February 2014 Hunter Express has updated its national zone guide. Please use the following link to access the zone guide: Zone changes and updates are subject to change as our network changes. Please use the link above to ascertain the current zone for your pickup or delivery suburb.

As at 1 August 2013: Changes to outer Mackay deliveries
Please note that due to early cut-off times for pick-ups and deliveries on Fridays the following outlying areas from Mackay will be serviced on Mondays through Thursdays: Walkerston, Marian, Mirani, Gargett, Finch Hatton, Pinnacle, Netherdale, Eungella, Blanagowan, Pleystowe, Palmyra, Seaforth and Habana. Pickups from and deliveries into the Paget terminal are still available 5 days a week. If you have any queries please don’t hesitate to contact us. Also if you have any special requests with Mackay deliveries, we will be pleased to assist. Operations Team Mackay