Service Alerts

Web services to be offline 6pm 19/7 to 6pm 21/7
**PLEASE NOTE: Our website will be offline during the period Friday July 19 @6pm through to Sunday 21 July @ 6pm for scheduled system maintenance**

Delays in Nothern Queensland
The Townsville area is currently in the midst of a 1 in 100 year rain event. Over the past few days we have been managing the freight situation but the current state-of-play is as follows: • Consignments that have an onforward scan ex-Brisbane on Wednesday and Thursday have NOT made it to Townsville or Cairns and are being held in Mackay o The Bruce Highway is cut and a key bridge remains underwater. Once the water subsides, the roads and bridges will need to be inspected for damage. o It is hoped, but not expected, to be able to get to Townsville on Sunday

Villawood Depot Collection Hours
Villawood Depot Collection Hours MONDAY TO FRIDAY 10AM – 7PM SATURDAY ONLY 7AM – 9AM

Updated Surcharges Schedule
We have updated our Surcharges Schedule, effective 1 February 2017. Please go to for details and to download a copy.

We have recently upgraded our member’s area via our webpage. This improvement gives greater transparency to our clients and their customers. The new portal has a fresh new layout, making for a smoother experience whilst navigating through a booking, or utilising one of the great new services available. One new function is the ability to access the cubing images from our state of the art cubing and measuring systems. These have been of great benefit to both our clients, and their customers, as they provide absolute certainty to the weighing, measuring and invoicing process. As with all upgrades there will be changes that will need tweaking, but overall we have had great feedback on the portal. To be sure our clients have the best systems to work with, please email any feedback to [email protected]

In our ongoing pursuit for greater customer satisfaction we have marked another upgrade off our checklist, that being the national upgrade of our telephony system. The new system allows for greater coverage regardless of where our staff are located around the country. With all new technology comes the settling in period, staff are currently being up-skilled to use the system, and training with other internal systems is ongoing. The obvious benefit is the greatly reduced waiting times for our customers and their clients, which is in line with our company vision of supporting our customer’s brands. If you have any feedback or questions on the new system email us at [email protected]

Another major investment has been made by the Hunter group, this time with an upgrade to the conveyor system in our Dandenong South depot. This upgrade has had a number of benefits from the outset, greater scanning capability and transparency of all freight run through the system, processing a greater number of items throughout each shift, and the ability to scan and photograph larger and oddly shaped items. These images are now available to our clients via our new online portal. Overall this gives our customers greater access and peace of mind when sending their freight through Hunter Express. These benefits are sure to have a flow on effect to their customers as well.

Hunter Express is going GREEN.
It is part of the Hunter Express vision to give back to our industry, our community and in its own small way make the world a better place. We are very conscious of protecting our planet and the impact logistics companies in Australia have on our environment. We already have an active recycling programme in all our sites nationally. In addition, we are lifting our game with a commitment to SOLAR power and LED lighting within our warehouses. This year we are undertaking a major solar panel programme roll out at 5 of our largest depots. These solar panels will help reduce not only our electricity bills by 40% but also our carbon footprint by almost 1000 tonnes of Co2 per annum. We are very proud to take on this initiative and playing a part in creating a cleaner future for generations to come.

Updated Zone Guide
Effective 1 February 2014 Hunter Express has updated its national zone guide. Please use the following link to access the zone guide: Zone changes and updates are subject to change as our network changes. Please use the link above to ascertain the current zone for your pickup or delivery suburb.

As at 1 August 2013: Changes to outer Mackay deliveries
Please note that due to early cut-off times for pick-ups and deliveries on Fridays the following outlying areas from Mackay will be serviced on Mondays through Thursdays: Walkerston, Marian, Mirani, Gargett, Finch Hatton, Pinnacle, Netherdale, Eungella, Blanagowan, Pleystowe, Palmyra, Seaforth and Habana. Pickups from and deliveries into the Paget terminal are still available 5 days a week. If you have any queries please don’t hesitate to contact us. Also if you have any special requests with Mackay deliveries, we will be pleased to assist. Operations Team Mackay