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All the answers


Why


  • Why do I need to enter the dimensions of my consignment in the booking?
  • Is there a limit to the number of items I can send to the same address?
  • What happens if I want to cancel my booking?
  • What if the sender/receiver does not have a forklift?
  • Are there any special conditions of which I should be aware?
  • Do you provide any money back guarantees?
  • Do you deliver to post boxes?
  • How do I nominate a specific delivery time if I need one?
Why do I need to enter the dimensions of my consignment in the booking?

It is critical that we are aware of not only the dead weight of your goods, but also their dimensions in centimeters, which is why they must be entered in the booking. To be sure of supplying the appropriate vehicle to pick up your goods, we must know the size as well as the dead weight. We need all information to levy the correct change.
 
Do you need further assistance with how to measure out the dimensions of your goods? Simply click on the link How to Measure Freight.
 
We charge you according to the greater of the dead and the cubic weight of your consignment.
We work on a cubic conversion of 250 kilograms per cubic meter.

Is there a limit to the number of items I can send to the same address?

No. For Road Express bookings, you will be able to print 1 consignment note/address label for each item you have nominated in the booking. If you have more than 9 items to send to the same delivery point and where each item is in excess of 10 kilograms, we recommend you consolidate those items onto a skid or pallet, then apply shrink wrapping to the entire skid. When you book the job, all you need to do is nominate one item only, for example ‘1 for 90 kgs’. 

What happens if I want to cancel my booking?

You may cancel your booking at anytime simply by completing this cancellation form. Be sure to include the booking reference number. If our driver has not been dispatched to collect your goods, you will be refunded your original invoice value paid less a 1% administration fee with a minimum of $11 including GST. If our driver has been dispatched to collect your goods, you may forfeit all or part of the amount charged to your credit card.

What if the sender/receiver does not have a forklift?

If the sender or receiver does not have a forklift and the pickup and/or delivery needs a tail lift there will be an additional surcharge. 

Are there any special conditions of which I should be aware?

Yes, the most important of which is that in the unlikely event of your consignment being lost (including stolen) or damaged while in our custody or under our control, we will not accept any responsibility for such loss or damage, unless of course you have elected to take out indemnity coverage. We recommend you either purchase indemnity cover from us or arrange your own insurance, which can be obtained from most indemnity brokers.
If you require an indemnity broker, we recommend Berkrey Insurance Brokers. They may be contacted in writing at Unit 17, 6 Old Castle Hill Road, Castle Hill NSW 2154 or via www.berkrey.com.au.
 

Do you provide any money back guarantees?

No.

Do you deliver to post boxes?

No. All deliveries must be marked to a valid street address.

How do I nominate a specific delivery time if I need one?

A specific delivery time is when a delivery is required at a part of the day i.e deliver at 9am or 10am etc. (Please note that additional charges may apply if you require delivery on a specific date or at a specific time).

A time slot is a 3 hour window – this will be priced during the booking process.

Both of these options can also be selected and priced during the booking process.



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What


  • Is there anything that I am prohibited from consigning to you?
  • Do you package my goods for me?
Is there anything that I am prohibited from consigning to you?

Yes, we do not carry the following goods:

-Furniture or white goods such as washers, dryers and refrigerators

-Chemicals or cement

-Bulk, hazardous or dangerous goods above the recommended allowed limit within the Australia Dangerous Goods 7.6 code such as flammables, toxins, acid, aerosols, oils, fuels, asbestos

-Foodstuffs requiring refrigeration or any food not packed or may deteriorate if exposed

-Animals, pets or livestock

-Legal tender including cash, gold and precious gems

-Any single item over 35 kg dead weight not palletized (OH&S requirement)

-Anything without adequate packaging

-Any single item without a registered consignment note/bar code and/or address label attached

-Pipes or lengths over 4 meters

We specialize in cartons, parcels and pallets. In other words, your goods must always be well packed and sealed. Please remember that your carton will travel with hundreds of others in our semi trailers and trucks, meaning it must be sturdy enough to withstand other cartons being stacked on top of it and around it. If your carton isn’t strong enough to withstand stacking, we recommend you repack the contents with additional filling, such as void fill or bubble wrap. Please note we reserve the right to refuse collection and/or delivery of any item if it is unsuitable to carry. In the event of our driver not collecting your goods because they are prohibited from consignment, you may forfeit all or part of the amount charged to your credit card.
Don’t hesitate to read the Dispatching Your Goods section of our website for additional tips.

Do you package my goods for me?

No, however we will be happy to make suggestions which you may find to be of assistance. 


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When


  • When will my consignment be collected?
  • Do we work on weekends?
When will my consignment be collected?

We accept bookings any time between 7 am and 6 pm weekdays, excluding public holidays. We have two types of services for you to choose from, same day courier across town, and express road freight Australia wide. The collection process will be different for each.
 
For Same Day Courier bookings across town between any suburbs within Sydney, Melbourne or Brisbane:
If you do not specify a “ready time”, courier bookings will typically be collected within 45 to 60 minutes from the booking time. We will try to contact you as a courtesy if we are running late. You may pre-book your pickup for up to 7 days in advance and you may also specify a “ready time” that suits you within the window of hours above. Just follow the prompts in the booking process.
 
For Express Road freight bookings Australia wide:
Express road freight bookings will typically be collected in the afternoon, usually between 2 pm and 5 pm, regardless of the time you make your booking. You need to ensure your consignment is available for collection during those hours. You may pre-book your pickup for up to 7 days in advance. Just follow the prompts in the booking process. Bookings for express road freight in capital cities made up until 3 pm will usually be collected same day any time up until 5 pm; if our driver is unable to do so, we will try to contact you as a courtesy. If your booking is made after 3 pm, it will typically be collected on the next business day. Booking for pickups in country towns may not be collected until the next working day, regardless of “ready time”, so don’t expect the driver to turn up the same day if your pickup is in a country town. The driver who collects your goods will not be the same driver who delivers them.
 
We generally deliver between the hours of 9.00 am and 5.00 pm Mondays to Fridays, excluding public holidays. We prefer to deliver to places (usually business addresses) where there is a reasonably strong likelihood of delivering to the consignee or a representative of the consignee and obtaining a signature to verify delivery. Don’t forget, even if the receiver of your goods is a private individual, it’s quite OK to have the consignment addressed to the place where they work, provided that receiving it won’t be an inconvenience to the business conducted there.
 
If the goods can only be delivered to a private address, that’s OK too. In the event that the receiver is not home, the driver will follow the instructions provided by you during the booking process. If you elected to have the driver leave the consignment in a safe spot, he will try to do so. If it’s not safe to do so, or if you elected for the consignment not to be left if no one is available to receive it, then the driver will leave a card with a phone number on it and return the consignment to the nearest depot to be held in safe keeping. When the receiver arrives home, they need to call the number on the card and request the freight be redelivered at a convenient time. The cost for this is shown in the booking process. The receiver can also collect the consignment from the depot if convenient.
 
 

Do we work on weekends?

Generally no. However, special arrangements can be made for pickups and deliveries on weekends or public holidays. Simply contact us with your requirements and we will send you our tailored quotation, along with instructions on how to handle the booking.


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