Dear valued customers,

The process for lodging a query with our finance team is changing. Historically, our customers have been able to raise queries via our ticketing system and via the finance links on our website.

To remove this duplication of process, effective Monday 13th November, HX will be decommissioning the website links and requesting that all finance related queries be lodged via our customer ticketing system.

To assist with this change, several additional ticket categories have been created, allowing customers to raise a ticket specific to their issue and have these automatically allocated to the team members best placed to assist.

The only slight complexity relates to raise a query relating to a damaged consignment. The ticketing system does not allow photos to be attached which is a requirement when lodging a damage claim. To resolve this, when a damage ticket is raised, the person lodging the ticket will receive a follow up email providing a link to attach damage photos.

Please find link below to our bank of training videos, allowing customers to refresh their knowledge on how to raise a ticket if required. https://www.hunterexpress.com.au/training-webinars/

We expect this change will help streamline the process for our customers and in turn allow for quicker responses and issue resolution.

If you have any questions, please do not hesitate to contact our finance or customer service team.
Kind regards

HX Management team